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AT&T Returns Policy

AT&T values our relationship with you and offers a return policy for equipment and services purchased directly from AT&T. It may not reflect the policies of AT&T's authorized dealers or retailers. Equipment purchased from authorized dealers or retailers must be returned to those dealers or retailers.

Equipment
If the equipment you purchased directly from AT&T does not meet your expectations, simply return it either to a store or by mail within 30 days from the date the equipment was purchased or shipped. Refunds will be applied to the original payment method. Gift cards and ringtone cards are not returnable. Any rebate associated with the returned equipment will be voided.

Returns/exchanges must be like new, with all original packaging, accessories, manuals and proof of purchase. You may exchange equipment one time within the 30 day period. A 10% restocking fee applies to iPhone returns. A $20 restocking fee applies to devices purchased at an AT&T-owned retail store (excluding Puerto Rico and Hawaii). Restocking requirements and fees may apply to purchases made elsewhere, and may vary by market or type of equipment. See your receipt or an AT&T store for details. Equipment received through an insurance claim cannot be returned or exchanged under this policy.

Apple Branded Equipment
All sales of the original iPhone and refurbished original iPhone after July 1, 2008 are final and cannot be returned for any reason. The standard AT&T return policy applies to iPhone 3G. iPhone is not eligible for the Wireless Insurance program.

Service Cancellation
You may cancel service within 30 days from the activation date to avoid the early termination fee of $175. Thereafter the fee will decrease by $5 each month for the term of the agreement. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges through the termination date. AT&T will refund your activation fee, if any, if service is terminated within 3 days of activation.

You may have to return any handsets and accessories purchased with the service before your account will be cancelled. If you are allowed to cancel service within the 30 day return period, but do not return the equipment within the return period, AT&T may charge you an amount equal to or up to the full retail price of the equipment.

If you paid a security deposit, it will take 1 to 2 billing cycles to process the return of the security deposit. The charges for service used on the account before the service termination date will be applied against the security deposit.

Warranty Exchanges
New wireless devices carry a one-year warranty from date of purchase. Refurbished devices carry a ninety day warranty from the date of purchase. To make a warranty claim after the first 30 days from purchase, call 1-800-801-1101. Apple branded equipment is covered by Apple's one-year Limited Warranty; refer to apple.com for details.

GoPhone Pay As You Go Returns
Funds deposited into a GoPhone account are not refundable or redeemable for cash or credit, during or after the 30-day return period. Pay As You Go refill cards or PIN or funds are not refundable or redeemable for cash or credit.

How to Return Equipment:
When returning equipment, please note the following:

  • An original proof of purchase (receipt or invoice) is required with your return.
  • Please remove any confidential, proprietary or personal information before returning your equipment. AT&T is not responsible for any equipment containing personal information.
  • Equipment (device, battery, charger, manual and software) must be returned in the manufacturer's original packaging.
  • Equipment must be in like-new condition with no visible damage.
  • Equipment returned within 30 days will be refunded back to the original payment method and may take up to two months.

New equipment purchased directly from AT&T may be returned or exchanged at any AT&T owned retail store.

Equipment (except iPhone) purchased from att.com/wireless or directly from AT&T over the phone may also be returned by mail. To return or exchange your equipment by mail or if you are cancelling your service, you must first call the number on your invoice.

When shipping equipment to AT&T, please take note of the following:

  • Retain a copy of the tracking number from the shipping carrier for your records.
  • Depending on the reason for the return, return shipping charges may apply.
  • Equipment returned more than 30 days from the ship date will not be refunded or returned to you

If you purchased your equipment from an authorized retailer of AT&T, follow the return instructions provided by the authorized retailer or dealer.