CV
Frequently Asked Questions
Top Questions
A. First, you will need a 3G phone and a MEdia™ Max bundle with unlimited CV and MEdia™ Net. Access your phone's menu and launch 'CV'. That's it. Any video that you pick will start playing.
Q. How do I find clips to watch?
A. Just select the CV icon from your phone's main menu. Your CV home page will appear, already loaded with the day's top news, the latest sports update, and a featured entertainment clip. Select a clip and watch it play.
Q. How do I personalize the CV home page?
A. Personalizing CV is simple. Every page in CV has a "Add to My CV" feature built in. If you find a page you like—whether it is a category like "News & Weather", a channel like "ESPN," or a particular TV program—simply scroll down and select "Add to My CV." Your newly-added favorite will appear at the top of your CV home page, highlighted in blue. When you purchase premium content, it is automatically added to "My CV" as a Favorite. CV's weather updates are automatically linked to your home town, but can be changed by selecting "Change Location" in the weather section.
Q. How do I manage "My CV?"
A. From the CV home page, select "My CV—Edit" at the top of the page. You'll see a list of all of your current favorites, along with icons next to each one to delete it or bump it up in the order. When you are happy with your favorites, select the "Return to CV Home" link to see your CV home page—instantly updated with your new selections.
Q. What are Parental Controls?
A. Parental Controls provide content filtering and purchase blocking on your phone so you can restrict access to content that may be inappropriate for younger viewers. Turning Content Filters "on" will block access to all CV content. Turning Purchase Blocker "on" will block all purchases and cancel any existing subscriptions.
Q. How do I set Parental Controls?
A. You can access Parental Controls from the menu at the bottom of any CV page or MEdia Net. To change Parental Controls settings, you will be required to provide your email address and establish a PIN code. Parental Controls settings can be easily turned on or off at any time by using your PIN code.
To restrict access to mature content on MEdia Net, CV, and the mobile web, or to block the ability to purchase premium content:
- Select Parental Controls from the CV main menu.
- Select OK to establish a PIN code and provide your email address.
- Enter a 4-10 digit PIN code, provide your email address, and select OK
- Check the controls you would like to turn "On" and select Save. You will receive a confirmation screen that lets you know your changes were saved.
- You can also manage Parental Controls by contacting Customer Care at 1-800-331-0500.
A. In addition to a 3G phone, you will need a MEdia Max Unlimited ($35.00) or MEdia Net Unlimited ($15.00) bundle to view and enjoy CV.
MEdia Max Unlimited $35.00 – Unlimited high-quality video with CV, unlimited mobile web with MEdia Net, unlimited messaging (within the U.S. ), and unlimited access to email, games, ringtones, music and more.
MEdia Net Unlimited $15.00 - Unlimited high-quality video with CV, unlimited mobile web, and unlimited access to email, ringtones, games, music and more.
Click here if you are already an AT&T customer
Click here if you need a 3G phone and a MEdia Max bundle
Q. How much are premium services?
A. Premium service pricing varies, and will be displayed on the phone prior to you making any purchase. For most premium services, the cost is a monthly subscription fee, while for music videos the fee is for a 24-hour viewing period. Charges for premium services will show up in the Mobile Purchases and Download portion of your monthly statement, in the same area as ringtone or game purchases.