Consumer Number Portability Checklist

Step by step guide to transferring your number to AT&T.

Save time and be prepared by getting a copy of a recent bill from your current service provider or retrieve your account information online.


1. Are you making and receiving calls on your existing phone?

  • If yes, proceed to Step 2. 
  • If no, contact your existing service provider to re-activate the service before proceeding. Inactive numbers cannot be transferred.

2. Have you previously attempted to transfer your number to another carrier?

  • If no, proceed to Step 3.
  • If yes, verify that the previous port request has been canceled. NOTE:  You may have to contact the carrier that you were attempting to transfer the number to in order to confirm this. Once canceled, proceed with Step 3.

3. Are you transferring more than one number?

If no, proceed to Step 4.
If yes, please read the following:
  • Multiple numbers may be transferred on a single request; however, all numbers associated with the request must be billed to the same account.
  • If you have multiple accounts, save time by organizing the account information for each number and group them accordingly.

Once organized, proceed to Step 4.

NOTE:  Not all carriers accept multi-line port requests.  For example, Sprint and Metro PCS must process each transfer individually.

4. Are you transferring a Wireline number?

5. What is the Account Holder's Name on the existing service provider account?
Check a recent bill, online account information or contact the service provider to verify account holder's name and spelling.


6. What is the Account Number?
If needed, refer to a recent bill, online account information or contact the service provider.


7. What is the SSN or Tax ID?
If needed to verify, refer to a recent bill, online account information or contact the service provider.


8. Is there a PIN or Password on the account?
If necessary, contact the existing service provider to verify PIN or Password.


NOTE:  Some carriers require that the customer visit a store and present a photo ID prior to disclosing PIN or Password information.


9. Where can I check the status of my wireless port request?
You can check the status of your wireless port request online.