AT&T Returns Policy

* AT&T values our relationship with you and offers a return policy for equipment and services purchased directly from AT&T. It may not reflect the policies of authorized retailers of AT&T.

Equipment

If the equipment you purchased does not meet your expectations, simply return it either to a store or by mail within 30 days from the date the equipment was purchased or shipped. (Gift cards, Ring tone cards, and Apple branded equipment are excluded. See below.) Equipment returned within 30 days will be refunded back to the original payment method. Any rebate associated with the returned equipment will be voided.

Returns/exchanges must be like new, with all original packaging, accessories, manuals and proof of purchase. A re-stocking fee ($25.00 for voice-centric devices and $50.00 for data-centric devices) may be charged for equipment returned that is damaged or does not include all components (device, battery, charger, manual and software). Equipment received through an insurance claim cannot be returned or exchanged under this policy. (Equipment Warranty rules may apply). Restocking requirements and fees may vary by market. See your receipt or an AT&T store for details.

Apple Branded Equipment

All sales of original iPhone and refurbished iPhone after July 1, 2008 are final and cannot be returned for any reason. Original iPhone is covered by Apple warranty. AT&T will not accept returns for items purchased at Apple stores or at Apple.com. iPhone is not eligible for the Wireless Insurance program. Purchase of original iPhone will not impact upgrade eligibility.

Service Cancellation

You may cancel service within 30 days from the activation date to avoid the early termination fee of $175. Thereafter the fee will decrease by $5 each month for the term of the agreement.

You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges through the termination date.

If you cancel service within the return period but do not return the equipment within the return period or if equipment is not returned in like-new condition, you may be charged the full retail price of the equipment.

If you paid a security deposit, it will take 1 to 2 billing cycles to process the return of the security deposit. The charges for service used on the account before the service termination date will be applied against the security deposit.

Equipment Exchanges

You may exchange equipment one time within the 30 day period.
Exchanges of Apple branded equipment must be made within 14 days of purchase and will incur a 10% open box re-stocking fee.

Warranty Exchanges

Wireless devices carry a one-year warranty from date of purchase. To make a warranty claim after the first 30 days from purchase, call 1-800-801-1101. Apple branded equipment is covered by Apple's one-year Limited Warranty; refer to apple.com for details.

GoPhone Pay As You Go Returns

Funds deposited into a GoPhone account are not refundable or redeemable for cash or credit, during or after the 30-day return period.

Pay As You Go refill cards or funds deposited into a GoPhone account are not refundable or redeemable for cash or credit.

How to Return Equipment:

If equipment you purchased from AT&T does not meet your expectations, simply return it to a AT&T retail store within 30 days from the date the equipment was purchased or shipped within 14 days for Apple branded equipment and they must to returned to the original point of purchase.